Help Center
Frequently Asked Questions
Find answers to any question you have about 3mbz right here — everything from accounts and payments to games and bonuses, all in one place.
3mbz is committed to providing a reliable and transparent online gaming experience for players in Bangladesh. In this FAQ we have provided detailed answers to the most frequently asked questions about opening an account, depositing via bKash or Nagad, how to use bonuses, cricket betting, playing slots, and safe gaming. If you cannot find your question here, our 24/7 live chat support is always ready.
Account and Registration
To register at 3mbz, you need an active mobile number, an email address, and a strong password. The registration process is simple and takes just a few minutes. Make sure to provide accurate information, as identity verification may be required when withdrawing funds later.
No, only one account per person is allowed. Creating multiple accounts risks having both accounts suspended and bonuses forfeited. If you have any issue with your account, contact support — we are ready to help.
If you forget your password, use the "Forgot Password" option on the login page and a recovery link will be sent to your registered mobile or email. If the problem persists, contact our 24/7 live chat support — assistance is available in Bengali.
3mbz may require identity verification when needed to ensure safe and transparent gaming. Your ID or bank details may be requested, especially for large withdrawals. This is done solely for the security of your account.
Yes, you can request to close or suspend your account at any time. To do so, email [email protected] or contact us via live chat. A self-exclusion option is also available as part of responsible gaming.
Deposits and Withdrawals
Deposits from bKash are usually credited to your 3mbz wallet instantly or within a few minutes. During peak network times it may take up to 15 minutes. If you are unsure, provide your transaction ID in live chat and we will look into it.
Yes, Nagad is a fully supported deposit method. The minimum deposit amount at 3mbz for all methods is ৳100. Deposits via Nagad are also generally instant and no extra charges are applied.
Yes, both Rocket and Upay are accepted at 3mbz for deposits and withdrawals. Bank transfer is also supported. The minimum deposit is ৳100 and the minimum withdrawal is ৳500 — the same rules apply for all methods.
Withdrawal requests at 3mbz are generally processed within 30 minutes to 3 hours. Bank transfers may take slightly longer due to the bank's own processing rules. Digital MFS methods such as bKash or Nagad are usually the fastest.
3mbz does not charge any extra fees for deposits or withdrawals. However, your mobile banking provider (bKash, Nagad, Rocket, Upay) or bank may apply their own transaction charges — this depends on the respective provider's policy.
The minimum withdrawal at 3mbz is ৳500. Daily or weekly withdrawal limits may depend on your account level and verification status. Contact our live chat support for more details.
Games and How to Play
To bet on BPL (Bangladesh Premier League) matches, go to 3mbz's cricket betting section — once the season begins, you will see the match list. You can place bets on various markets including match winner, toss result, and top batsman. Betting markets are open before the match starts.
Yes, 3mbz's live casino section is fully optimised for mobile browsers. Live table games from Evolution Gaming and Ezugi run smoothly on any smartphone. All you need is a stable internet connection (Wi-Fi or 4G).
RTP (Return to Player) is the average percentage of total bets a game returns to players over the long term. For example, a 96% RTP means that on average ৳96 is returned for every ৳100 wagered over the long term. However, this is a statistical average — results in the short term can be completely random.
3mbz offers slot games from multiple top providers including PG Soft, Pragmatic Play, and JILI. PG Soft's Fortune Tiger, Fortune Rabbit, and Mahjong Ways are especially popular among Bangladeshi players. Pragmatic Play's Gates of Olympus and Sweet Bonanza are also available.
Yes, 3mbz features popular fishing games from JILI such as Mega Fishing, All-star Fishing, and Ocean King Jackpot. In the crash games section, Spribe's Aviator is available, where you can collect multipliers through real-time decisions.
3mbz only uses software from reputable and internationally recognised game providers. These games use RNG (Random Number Generator) technology, which ensures that the result of every spin or round is completely unbiased and random.
Bonuses and Promotions
3mbz gives new members a 200% bonus on their first deposit, up to a maximum of ৳10,000. This means if you deposit ৳1,000 you can start playing with a total of ৳3,000. The bonus is added automatically and no separate code is required.
A 10x wagering requirement applies to the 3mbz welcome bonus. This means you need to wager the bonus amount 10 times before winnings from the bonus can be withdrawn. For example, if you receive a ৳2,000 bonus, you can withdraw after placing ৳20,000 in bets.
3mbz's VIP program has 5 levels: Bronze, Silver, Gold, Platinum, and Diamond. You move up automatically through regular play. Weekly cashback starts at 0.3% at Bronze and goes up to 1.5% at Diamond.
VIP cashback is generally added to your wallet automatically each week. To learn more about cashback withdrawal conditions, check the promotions page or ask via live chat. Diamond level players receive cashback on the most favourable terms.
Yes, 3mbz runs special promotions during Eid, Pohela Boishakh, and other festivals. These offers are available for a limited time and registered members are notified via email or on-site notifications. Visit our site regularly for the latest offers.
Security and Responsible Gaming
3mbz uses SSL encryption technology to keep all your personal and financial information secure. Your data is not shared with any third party. To learn more about our privacy practices, visit the Privacy Policy page.
3mbz is for players aged 21 and above only. Age is verified at registration and any attempt by an underage person to open an account will be rejected. Parents are advised to use parental controls on devices accessible to their children.
3mbz takes responsible gaming seriously. You can set daily, weekly, or monthly deposit limits on your own account. A self-exclusion option is also available to suspend your account for a set period. For more details, visit the Responsible Gaming page.
To keep your account secure, use a strong and unique password and do not share it with anyone. Avoid logging in from public Wi-Fi. 3mbz will never ask for your password via email or chat — if you receive such a request, notify support immediately.
3mbz's support team is available 7 days a week, 24 hours a day via live chat in Bengali. To contact us by email, write to [email protected]. There is no phone or WhatsApp number — support is available through live chat and email only.
Still have questions? Contact support
Our Bengali-speaking support team is by your side day and night. Open live chat or send an email to get any issue resolved.
Live Chat
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